General Terms and Conditions for WorldHalalBooking.com
Introduction
These General Terms and Conditions for Booking (the “General Terms and Conditions”), along with the information set out in your booking confirmation email (the “Booking Confirmation”) set out the terms on which WorldHalalBooking.com & GoldenPalmGroup International Ltd. agrees to make available the Services to you through the Website (see defined terms below).
These General Terms and Conditions, the Booking Confirmation and the relevant Rules and Restrictions also set out the terms on which the Travel Service Providers agree to provide the Services to you.
The Services made available by WorldHalalBooking.com & GoldenPalmGroup International Ltd. (as defined below) and Third Party Providers via this Website can only be used by Customers who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance.
Customers undertake to fulfil the obligations contained within these General Terms and Conditions. The agreement between Customers and the applicable Travel Service Provider comes into force as soon as WorldHalalBooking.com & GoldenPalmGroup International Ltd. provides written confirmation of a booking to Customer with the Booking Confirmation.
Customers should save and/or print a copy of these General Terms and Conditions for future reference when making a booking.
Article 1. Definitions and scope
1.1. Definitions
The following definitions have the same meaning whether they are singular or plural.
‘ATOL Certificate’ means the certificate that is sent to the Lead Customer following a Package Booking which sets out various details of the booking and provides proof the booking is protected by the ATOL Scheme.
‘Customer’ (or “you/your”) means a customer who reserves and/or books one or more Services offered on the Website.
‘Destination Service’ means the offering of tickets to events, activities or tourist attractions at travel destinations, such as concerts or guided tours.
‘Failure’ has the meaning set out in Article 3.6.5.
‘Lead Customer’ means the Customer who makes a booking for themselves and/or on behalf of others under the same booking.
‘Linked Travel Arrangement’ means the same as the definition of a “linked travel arrangement” in the Package Travel Regulations.
‘Package Holiday’ means the same as the definition of a “package” in the Package Travel Regulations.
‘Package Travel Regulations’ means The Package Travel and Linked Travel Arrangements Regulations 2018.
‘Rules and Restrictions’ means the terms and conditions applicable to the Services provided by the Third Party Providers (including, amongst others, accommodation provider rules and restrictions, airlines’ conditions of carriage, individual train operating companies’ terms and conditions plus the National Rail Conditions of Travel and Conditions of Carriage).
‘Service’ means a service offered on the Website, such as, air transport services, accommodation services, car hire services, rail transport services, Destination Services, insurance and Package Holidays and related payment processing services.
‘Travel Service Provider’ means the provider who makes the Services available – for example an accommodation provider, airline, car hire company, tour operator, Expedia Travel, activities provider and/or rail company.
‘‘Third Party Provider’ means a party, other than WorldHalalBooking.com & GoldenPalmGroup International Ltd. who, (a) makes the Services available to the Customer directly or (b) who fulfils the Services where WorldHalalBooking.com & GoldenPalmGroup International Ltd. makes the Service available to the Customer.
‘Unavoidable and Extraordinary Circumstances’ has the meaning set out in Article 3.6.7.
‘Website’ means the www.worldhalalbooking.com & www.goldenpalmtravel.com. website or related mobile app.
1.2. Scope and your relationship with WorldHalalBooking.com
WorldHalalBooking.com & GoldenPalmGroup International Ltd, operates the Website which acts as an interface between you and the various Travel Service Providers offering the Services. When you make a booking for a Service using the Website, you will be entering into a contract with the relevant Travel Service Providers for that Service, This is only applicable for separate Hotel / Flight / Train / Rental car reservations. All the organized tours are been provided and serviced by the GoldenPalmGroup.
These General Terms and Conditions apply to the offering and providing of Services via this Website and shall incorporate any applicable Rules and Restrictions which are made available to the Customer before any booking is completed and which the Customer also accepts at the moment that a booking is actually placed. It is the Customer’s responsibility to familiarise himself/herself with these General Terms and Conditions and applicable Rules and Restrictions. The Rules and Restrictions for air transport services are made available prior to making a booking and the specific terms of the relevant Third Party Provider can be re-viewed here. The Rules and Restrictions for rail transport services are made available prior to making a booking, and the train operating companies’ terms and conditions can be found on their websites as listed here and the National Rail Conditions of Travel can be found here. In the case of the booking of rail tickets, these General Terms and Conditions and the Customer’s booking are also subject to the specific terms of worldhalalbooking.com’s rail booking service supplier, Specific accommodation, car or activity Third Party Provider Rules and Restrictions are provided prior to making a booking.
The General Terms and Conditions can be changed by worldhalalbooking.com and the Rules and Restrictions can be changed by the Travel Service Provider at any time without prior notice, although such changes will not apply to bookings that have already been accepted by Expedia, Inc. on behalf of the applicable Travel Service Providers concerned. It is therefore essential that the Customer reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.
Article 2. Booking via the Website
The Customer’s legal authority
The Website helps the Customer to find travel products and to make the necessary reservations, and acts as an interface in the transactions involved with the Travel Service Providers.
The Lead Customer must be at least 18 years old, be legally authorised to enter into contractual obligations at the time of booking, have the requisite consent or authority to act for or on behalf of any persons included in a booking and must use the Website in accordance with these General Terms and Conditions and the Website Terms of Use.
The Lead Customer must also ensure and hereby confirms that the details provided for all parties to the booking are full and accurate, that all parties agree to be bound by these General Terms and Conditions and that the Lead Customer has the authority to accept and does accept these General Terms and Conditions on behalf of all customers in the booking.
The Lead Customer is the person who is responsible for the booking, paying the deposit and the full price, making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking.
The Lead Customer agrees to check all descriptions on the travel documentation received after booking and to inform us immediately of any errors or instances including where personal details do not correspond with those shown on the passports of those travelling under the booking.
The Lead Customer is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her user name and password. The Customer guarantees that the information entered by him / her on the Website in relation to him / her and, if applicable, his / her travelling companions is accurate.
Any use of the Website that is fraudulent or is in conflict with these General Terms and Conditions shall be reason for refusing Customers access to the Services offered by Expedia and the Third Party Providers or to the other functionalities of the Website.
Confirming, changing and cancelling bookings (subject to where applicable)
Confirming
The Booking Confirmation, which includes the essential elements such as the description of the Service(s) booked and the price, will be sent to the Lead Customer by e-mail. If the Lead Customer does not receive a Booking Confirmation e-mail within 24 hours of placing the booking, he / she should contact Customer Services at info@worldhalalbooking.com.
It is expressly agreed that the data stored in the information systems of worldhalalbooking.com , or Third Party Providers shall constitute proof with respect to the bookings made by the Lead Customer. Data stored in computers or electronic media are valid proof and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.
Cancellation
Cancellations can be made for Package Holidays by email to our Customer Services at info@worldhalalbooking.com.
For Flight – Transportation – Rental Car – Rails and Hotel bookings, cancellations can be made online by clicking on the “manage my Reservation ” page, all the Package Reservations & Organized Tours need to be contacted by email to our Customer Services at info@worldhalalbooking.com.
All such requests will be dealt with on behalf of the Travel Service Providers concerned. Customers do not have an automatic right of cancellation unless such rights are provided by the individual Third Party Providers under their Rules and Restrictions (which are provided to the Customer prior to booking), or if you have booked a Package Holiday (see Article 3.6).
In the event of cancellation or partial cancellation of a booking, charges may be imposed by the applicable Third Party Providers – please refer to the Rules and Restrictions notified in the booking process for more details. Where a cancellation affects more than one person on the booking, any applicable cancellation charge will be applied in respect of each person on the booking.
If the Customer does not present himself / herself at the departure of the trip, refunds will only be due to the Customer in line with the applicable Rules and Restrictions as notified in the booking process.
If a Customer wishes to cancel any part of a booking, and if such cancellation is permitted by the applicable Third Party Provider, then an worldhalalbooking.com cancellation administration fee will apply in addition to any fees imposed by the Third Party Provider. Please see the table below for the specific fees applicable.
– Service worldhalalbooking.com
– cancellation administration fee
– Accommodation 25 Euro
– Flight (excluding low cost carriers where worldhalalbooking.com does not charge a cancellation administration fee) 25 Euro per passenger
– Car 25 Euro
– Package Holidays Flight – 25 Euro per passenger
– Accommodation– see our cancelation policy below:
CANCELLATION CHARGES
What will it cost to cancel a booking?
If we receive notice of your cancellation more than 50 days before departure no charges will be submitted.
If we receive notice of your cancellation between 40 – 50 days before departure 10% of the costs of the package fare.
If we receive notice of your cancellation between 30 – 40 days before departure 50% of the costs of the package fare.
If we receive notice of your cancellation between 20 – 30 days before departure 70% of the costs of the package fare.
If we receive notice of your cancellation less than 20 days before departure you will lose 100% of the costs of the package fare.
Destination Services 25 Euro
worldhalalbooking.com reserves the right to cancel a Customer´s booking if full payment for the booking, or any applicable cancellation fee relating to a booking is not received in a timely fashion.
For additional cancellation rights and restrictions relating to Package Holidays, see Article 3.6.
Change of booking
If after making the booking the Customer wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the Customer should inform customer service by email at info@worldhalalbooking.com. A fee may be imposed by the applicable Third Party Provider in the event of a change to a booking – please refer to the Rules and Restrictions notified in the booking process for more details.
If a Customer wishes to change any part of a booking, and if such change is permitted by the applicable Third Party Provider, then an Expedia change administration fee will apply in addition to any fees imposed by the relevant Third Party Provider. Please see the table below for the specific fees applicable:
– Service worldhalalbooking.com
– change administration fee
– Accommodation 25 Euro
– Flight (excluding low cost carriers where Expedia does not charge a change administration fee) 25 Euro per passenger
– Car 25 Euro
– Package Holidays (excluding low cost carriers) Flight – 25 Euro per passenger
– Accommodation 25 Euro
– Destination Services 25 Euro
In the case of rail travel bookings, where a ticket is eligible for changes to be made, the Customer will be charged an administration fee of up to 25 Euro per ticket per person for any changes made. Please note that a journey can be made up of more than one ticket .
worldhalalbooking.com (and the applicable Third Party Provider) reserve the right to cancel a Customer’s booking if full payment for any applicable change fee relating to a booking is not received in a timely fashion.
Reimbursements
In the event of a refund to the Customer after the above deductions, the relevant amounts will be transferred back by the party that took the original payment (such as worldhalalbooking.com or a Third Party Provider such as may appear on Customer’s credit card or bank statement) to the payment card used to make the original booking. Any booking charges applied will not be eligible for reimbursement. Customers should note refunds of ℹ️ flight bookings may take up to 6 months; and (ii) rail bookings can take up to 9 weeks.
Restricted fares
Unless otherwise stated by the Customer, it is assumed that the Customer requires the least expensive travel Services. Such Services (e.g. “economy class” fares) may be provided without any possibility of modification or cancellation. In such cases, the Services cannot be provided in a different manner or at a different time or place to those contracted.
Travel documents
Except in relation to train tickets, the travel documents provided for a Service ordered through the Website will be sent to the e-mail address given by the Lead Customer when making his / her reservation.
In relation to ATOL Certificates, the Lead Customer will receive an email including a secure click-through link to their ATOL Certificate shortly after booking payment has been completed. In the unlikely event that the Lead Customer has not received the ATOL Certificate email within 48 hours of completing their booking payment the Lead Customer should email info@worldhalalbooking.com.
Refunds
In the Europe where a Customer cancels their train ticket or they choose not to use a ticket to make all or part of their journey, they may be entitled to a refund (less any booking fees, ticket delivery fees, payment processing charges and an administrative charge of up to 25 Euro per ticket per person – noting that one journey may be comprised of 1 or more tickets).
Please note that some tickets are not refundable, such as advance fares.
If the train ticket that a Customer has purchased can be cancelled, they will need to comply with the process for cancellation notified to the Customer. A refund may take between 5 to 7 business days where the tickets have not been printed (but may take longer depending on your bank), and up to 9 weeks where the tickets have already been printed. The Customer is responsible for the cost of returning any printed train tickets for cancellation or refund, and they must return the tickets no more than 28 days after its expiry.
Where worldhalalbooking.com has reason to be believe that fraud is involved it will not be obliged to process a change, cancellation or refund that a Customer requests.
For rail, cancellations or changes can be made online.
Refund and compensation for delays or cancellations
To claim a refund (less any booking fees, ticket delivery fees and payment processing charges) in the case of delay or cancellation, the Customer should cancel their ticket online by clicking on “Manage booking” . In this case a claim for a refund must be made within 28 days of the expiry of the rail ticket.
Reservations and bookings
All bookings for Package Holidays are subject to availability at the time of booking. Acceptance by worldhalalbooking.com of reservations made by the Customer will depend on availability of the Package Holidays. worldhalalbooking.com do not have to give reasons for refusing to accept a reservation.
We try hard to make sure that our advertisements are kept up to date, but we do not guarantee that any of the Package Holidays we advertise will still be available at the time of booking. We will inform you as soon as possible after you place a booking if, for any reason, the Package Holiday you have sought to book is not available.
A contract will only come into existence between you and worldhalalbooking.com when you have paid the price payable on booking and we have issued a Booking Confirmation to you. Acceptance by worldhalalbooking.com is formalised by sending a Booking Confirmation e-mail to the Lead Customer within 24 hours of a booking being placed by the Lead Customer. No amount will be charged to the Customer until the time of confirmation of the availability of the Service.
Prices
We advertise a large number of Package Holidays and we try hard to ensure that the advertised price is always accurate. Despite worldhalalbooking.com best efforts, some of the Services listed on the Website may be incorrectly priced. WORLDHALALBOOKING.COM EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON RESERVATIONS MADE UNDER AN INCORRECT PRICE.
We will normally verify prices at the time of booking. If there is a mistake, and the actual price is lower than that given at the time of booking, we will only charge you the lower amount. If the price is higher, we will contact you for instructions or reject your booking (at our sole discretion) and notify you of this so that you can decide what you would like to do.
Worldhalalbooking.com are under no obligation to supply you with a Package Holiday which is incorrectly priced, even after we have issued the Booking Confirmation, if the error should reasonably have been apparent to you. In these circumstances, we may contact you for instructions or cancel your booking and notify you so that you can decide what you would like to do.
If worldhalalbooking.com and/or the Third Party Provider becomes aware of or is notified of any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled and the Customer shall be liable for all the expenses arising from such cancellation, without prejudice to any action that might be taken against him / her.
If after making the booking a Customer wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the Lead Customer should access the reservation section of the Website.
Neither worldhalalbooking.com, nor any Third Party Provider have a legal obligation to make such changes but they may, at their sole discretion, try to accommodate your request. Please understand that it is often not possible to do so as changes may depend on availability and the applicable Rules and Restrictions. Also, a fee may be imposed by the applicable Third Party Provider in the event of a change to a booking – please refer to the applicable Rules and Restrictions notified in the booking process for more details.
If we agree to make a change, you agree to pay the administration charge as set out in Article 2. in making your required change plus any costs which are imposed by the Third Party Provider for making the change. This could be substantial and such costs tend to increase the closer to the departure date that the change is made. For instance, certain elements of the Package Holiday may incur a 100% cancellation charge.